Terms of service
Effective date: 13 October 2026
These terms apply to everyone who uses www.shopluxe.com.au or the Shop Luxe consignor portal at consign.shopluxe.com.au, whether you are buying from us, consigning items with us, or both. "Shop Luxe", "we", "us" and "our" means Shopluxe Group Pty Ltd (ABN 72 697 645 033), trading as Shop Luxe. "You" means the person using our website or services. A "consignor" is someone who gives us items to sell on their behalf.
By using our website, placing an order, or submitting an item for consignment, you agree to these terms. Please also read our Refund Policy, Shipping Policy and Privacy Policy, which form part of these terms.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
1. Using our website and portal
1.1 You must use our website and the consignor portal lawfully, and must not attempt to gain unauthorised access to them, interfere with how they work, or use them to harm us or anyone else.
1.2 To consign with us you need a consignor portal account. You are responsible for keeping your login secure and for activity on your account. Tell us straight away if you think someone else has accessed it.
1.3 The information you give us — including your name, contact details, address and bank details — must be accurate and kept up to date in the portal.
2. Buying from Shop Luxe
2.1 Pre-owned items. Everything we sell is pre-owned and has been checked and authenticated by our team. We describe and photograph each item as accurately as we can, including any signs of wear. Because items are pre-owned, they may show minor wear consistent with their age and use beyond what is visible in photos.
2.2 Prices. All prices are in Australian dollars and include GST. We may correct pricing errors before an order is fulfilled.
2.3 Deposit plans. Eligible items can be secured with a deposit at checkout, with the balance due by a set date. The deposit and timeframe depend on the cart total:
| Cart total | Deposit | Balance due | How the balance is paid |
|---|---|---|---|
| $500 – $999 | 20% | 2 weeks | Card saved at checkout, charged automatically |
| $1,000 – $1,999 | 20% | 3 weeks | Card saved at checkout, charged automatically |
| $2,000 – $4,999 | 20% | 4 weeks | Card saved at checkout, charged automatically |
| $5,000 – $9,999 | 20% | 6 weeks | Card saved at checkout, charged automatically |
| $10,000 – $19,999 | 20% | 8 weeks | Bank transfer |
| $20,000 – $49,999 | 20% | 10 weeks | Bank transfer |
| $50,000 and above | 15% | 10 weeks | Bank transfer |
You can pay the balance early at any time using the link in your order emails. We send reminders before the due date. If an automatic charge fails we will try again and send you a payment link. Items are held for you until the balance is paid and are shipped or made available for collection once paid in full.
2.4 Deposits are non-refundable. If the balance isn't paid by the due date, we may cancel the order and relist the item, and the deposit will not be refunded, except where the Australian Consumer Law requires a refund.
2.5 No change-of-mind refunds. All sales are final: we do not offer refunds or returns for change of mind. This does not affect your rights under the Australian Consumer Law, for example if an item is not as described. Shipping is covered by our Shipping Policy.
3. Consigning with Shop Luxe
3.1 Submitting an item
(a) Items are submitted through the consignor portal with photos and a description. Before your first consignment you must verify your identity by uploading a valid photo ID, and add the bank account your payouts should go to.
(b) We review every submission and let you know whether it is approved. Please do not send or bring in an item until it has been approved. Items that arrive without approval will not be accepted.
(c) By submitting an item you confirm that you own it, that it is authentic, that you have the right to sell it, and that it is not subject to any finance, lien or other claim.
3.2 Getting your item to us
(a) Drop-off by appointment. Once approved, you can book a drop-off time at our storeroom (Suite 206, 447 Victoria Street, Wetherill Park NSW 2164) using the booking link in the portal and your approval email. Drop-offs are by appointment only.
(b) Post. Once approved, you can post the item to Shopluxe Group Pty Ltd, PO Box 314, Smithfield West NSW 2164. Please use tracked, insured post and include your consignment number (e.g. SL-10234) inside the parcel.
(c) You pay the cost of getting your item to us. Items are your responsibility until they reach us; we are not responsible for loss or damage in transit to us.
3.3 Condition and authentication
(a) Items must be clean and in good, saleable condition. Items with prominent wear, odour, significant scuffing or damage will not be accepted and will be returned at your cost. Please clean or restore items before sending them to us.
(b) Every item is authenticated before it is listed. If we believe an item is not authentic, we will return it to you and charge a fee of $200 per item to cover our costs and time.
(c) If we determine that a consignor has supplied fraudulent authentication certificates, receipts or other false proof of purchase, a fee of $2,000 per item applies.
(d) If we return an item for any reason under this clause, your original shipping costs are not refunded.
3.4 Listing and pricing
(a) Once an item has been received and authenticated, we aim to list it on www.shopluxe.com.au within 7 business days.
(b) The listing price is agreed with you. Our team may recommend a price based on the item's condition and previous sales.
(c) If an item hasn't sold after 14 days at its initial price, we may reduce the price by up to 10% to help it sell.
(d) We may feature items on our social media and in marketing at our discretion. Not every item will be featured or photographed for marketing. If an item has been advertised on social media and remains unsold, we may decline to relist it unless a price reduction is agreed with you.
3.5 Consignment period
(a) The consignment period is 60 days from the date your item is listed.
(b) In the portal you choose what happens if your item hasn't sold by the end of the period: return it to you, or extend the consignment with a price decrease. You can change this choice in the portal at any time before the item sells.
(c) If you choose a return, you must arrange collection or pay for return postage. Items that are not collected within 60 days of the end of the consignment period, after we have contacted you, may be placed on final clearance or donated to charity.
(d) Early withdrawal. To take an item back before the consignment period ends, a release fee of $100 applies, payable before the item is released.
3.6 Commission and fees
(a) When your item sells we deduct our commission and any applicable fees from the sale price, and pay you the balance. Commission is calculated on the sale price.
(b) Commission rates. For items consigned on or after 13 October 2026:
| Sale price | Commission |
|---|---|
| Up to $1,499.99 | 25% |
| $1,500 – $9,999.99 | 20% |
| $10,000 – $19,999.99 | 15% |
| $20,000 and above | 10% |
(c) Items consigned before 13 October 2026 keep the commission rate agreed at the time: a flat 20%.
(d) The commission rate that applies to an item is fixed when you consign it. Later changes to our rates do not apply to items already consigned. Where we have agreed different rates with you in writing, those apply instead.
(e) An authentication fee of $35 applies to each item sold.
(f) The portal shows the commission, fees and expected payout for each of your items.
3.7 Payouts
(a) Payouts are made by bank transfer to the account in your portal profile. Please keep it up to date; we are not responsible for payments made to an account you have given us.
(b) We pay you once we have received the funds from the sale. This is usually within 48 hours and can take up to 5 business days.
(c) Where the buyer has used a deposit plan, you will be paid once the buyer has paid in full.
(d) If a sale is refunded or reversed (for example where the Australian Consumer Law requires a refund, or a chargeback) before you have been paid, no payout is due for that sale and the item returns to your consignment. Payouts that have already been made are not reversed or deducted from future payouts.
3.8 Notifications
We will email you, and text you if you have SMS turned on, when your item's status changes (for example when it is approved, listed or sold). You can manage notifications in the portal.
3.9 Insurance
Consigned items are kept at our insured premises while in our care.
4. Intellectual property
All content on our website and in the portal — including our name, logo, photographs, descriptions and design — belongs to Shop Luxe or its licensors and may not be copied or used without our written permission. By consigning an item you allow us to photograph it and use those photos and descriptions to market and sell it.
5. Liability
5.1 To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website, the portal or our services.
5.2 Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited (at our option) to supplying the goods or services again, or paying the cost of having them supplied again.
5.3 We are not liable for delays or failures caused by events outside our reasonable control, such as natural disasters, carrier delays or outages of third-party services.
6. Privacy
We collect and handle your personal information, including identity documents and bank details, in line with our Privacy Policy. Identity documents are stored securely and used only to verify your identity.
7. Changes to these terms
We may update these terms from time to time by publishing a new version on our website. Changes apply from the date they are published. Changes to commission rates or fees do not apply to items already consigned (see 3.6(d)).
8. Governing law
These terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of its courts.
9. Contact us
Questions about these terms? Email us at info@shopluxe.com.au.